From the moment your partnership with Oates Energy begins, you’ll see why we’re a trusted leader in condominium utility billing and submetering. While our experienced field technicians are on-site , installing new utility submetering equipment, or repairing and upgrading existing systems, your dedicated Client Relations Manager will guide you and your management team through every step of the transition. From our online billing platform training to supporting your residents, we ensure a smooth rollout.

Condominiums that already have water, electric or gas submetering installed:

Many condominium communities come to Oates Energy when their current utility billing provider is no longer meeting expectations. Often, these properties have aging or inefficient submetering systems that need attention. We begin by evaluating the current infrastructure and, when needed, replacing outdated meters with modern, remote-read units to increase efficiency, accuracy, and accessibility.

If repairs or upgrades are necessary, our licensed technicians will complete all required work to restore optimal functionality to your water, electric, or gas submetering systems. We ensure your entire submetering network is operating reliably before initiating billing under our system.

Condominiums that do not have water, electric or gas utility submetering systems:

If your condominium community does not yet have utility submeters installed, Oates Energy offers complete turnkey solutions. We will develop a custom submetering system tailored to your community or building’s layout, resident profile, and budget. Our team handles everything, from design and equipment procurement to installation and final system testing ensuring full compliance with local codes and regulations.

If you decide not to install submeters, we can customize a RUBS (Ratio Utility Billing System) billing formula as an alternative. RUBS distributes utility costs based on criteria you define, such as unit size, occupancy, and other factors. It’s a smart option for communities where installing submeters may not be feasible due to structural or financial constraints.

Condominium Utility Billing:

Once your installation or repair work is underway, our administrative staff will collaborate with your team to integrate your existing property management or billing software with our industry-leading online utility billing management platform. Your team will receive comprehensive training, and we’ll provide customizable communications to help notify and educate residents about the upcoming transition.

Our U.S. based billing customer care team will begin supporting residents even before billing starts, handling questions, addressing concerns, and helping ensure a positive experience from day one.

Whether you’re retrofitting an older system or implementing a brand-new solution, Oates Energy delivers the experience, technology, and personalized service to make your transition to our condominium utility billing and submetering smooth and successful. Let us help you improve cost recovery, increase billing accuracy, and deliver better service to your community.

Dedicated Property Management Support

At Oates Energy, we understand that implementing or upgrading a submetering system is only part of the equation. That’s why, during the installation or repair of your condominium utility billing and submetering system, we also focus on preparing your property management team for long-term success.

As our technicians handle any installation or upgrade of water, gas, or electric submeters, your property managers will receive hands-on training with our advanced online utility billing management platform. This powerful yet user-friendly platform allows property managers to easily manage new, current, and departing residents, post payments, generate reports, monitor utility usage, and access a wide range of billing tools, all in real time, from any device.

Once your community has fully transitioned to Oates Energy, you’ll be supported by a dedicated Client Relations Manager who serves as your single point of contact. Whether you need assistance navigating the online billing system, updating billing policies, or resolving resident concerns, your Client Relations Manager is your go-to resource. No more guessing who to call or having to explain what you need to multiple people when you need assistance.

RU.S. Based Resident Billing Customer Care

At Oates Energy, we understand that a smooth, stress-free transition is essential when changing utility billing providers, especially in condominium communities where clear communication and resident satisfaction are top priorities. That’s why our approach to condominium utility billing and submetering includes comprehensive support for both property managers and residents from the very beginning.

We work closely with your property management and maintenance teams to coordinate every step of the transition, ensuring minimal disruption to daily operations. Our process includes data migration, platform onboarding, and tailored communication strategies to prepare your residents for the upcoming changes.

Even before billing begins, our experienced, U.S. based resident customer care center is ready to step in. We provide proactive support to answer resident questions, explain billing formats, and address any concerns related to the transition. Once billing is active, our customer care team continues to serve as a direct resource for residents, helping them understand their charges, resolve disputes, and navigate payment options, all while following the specific billing policies set by your community.

By handling all resident billing inquiries and support, Oates Energy allows your team to focus on efficiently managing your property, while we deliver professional, reliable service that enhances the overall resident experience.