Whether you are transitioning from another billing provider or billing utilities to your community for the first time, getting started with Oates Energy it will be smooth process.

We have helped hundreds of multifamily communities migrate to Oates Energy multifamily utility billing and submetering and are very familiar with and take steps to eliminate potential complications.  To prevent any misunderstanding, we’ve developed a process that will facilitate a seamless transition and result in satisfaction for you and your residents.

While all multifamily communities are unique in their own ways, they have a lot in common when it comes to utility infrastructure. There are typically two basic scenarios in transitioning a multifamily community to Oates Energy: communities that currently have submetering installed, and those that do not.

For multifamily communities with utility submetering systems in place:

Our inspections include a thorough review of your submetering system. We will inspect all known problems and look for irregularities during our initial site survey to identify and eliminate any existing issues. Once all critical areas are inspected, we will provide recommendations for any necessary updates and/or repairs. Our technicians will make all adjustments, upgrades and repairs upon your approval.

For multifamily communities that do not have a utility submetering system:

We will perform a detailed inspection of your property’s utility infrastructure during our initial site survey to identify the most effective type of submetering for your particular property, including the best location for submeter installation and other important considerations. Retrofitting plans will then be prepared and submeter installation will begin with your approval. If you prefer not to invest in a utility submetering system, implementing a RUBS formula can be an effective alternative for recovering utility costs.

Implementation of Utility Billing:

While your new submetering equipment is being installed or repaired, and while we are customizing our services for you and your community, our administrative staff will be working with you to migrate key resident billing records from your current property management and or billing software to Oates Energy’s online utility billing management platform. We will also provide the guidance and support to help you advise residents of the transition to Oates Energy.

Management Support

When you first come onboard with Oates Energy, we will be focused on helping you become familiar with our online utility billing management platform.  We will train your and your team on how to manage new, current, and departing residents, posting payments, building reports, and the many features of what is referred to as the “Industry’s Leading Software”.

And once you completely transitioned your community to Oates Energy, your dedicated Client Relations Manager will become your single point of contact for all things Oates Energy. Every thing from support for our online services to billing policy changes, your Client Relations Manager is the only person you will ever need to call or email.

Resident Billing Customer Care

We realize how important it is to execute an effortless transition to a new billing services provider and provide your residents with a seamless experience.  We will work closely with you and your management staff to ensure a smooth transition.  Our experienced resident customer care center will begin supporting your residents from the very beginning, before billing even begins. As your new submetering and utility billing partner, and going forward, our goal is to continually assist your residents with any and all billing questions and concerns using your unique billing policies and guidelines so you can focus on the many other aspects of managing your property.