Virginia Utility Billing and Utility Submetering by Oates Energy
Let the experts at Oates Energy develop a customized water, electric and or gas utility billing and utility submetering solution for your property.
Solutions for All Types of Multifamily and Multi-Unit Properties
Utility Billing and Utility Submetering Services
for All Cities and Towns in Virginia
Why Choose Oates Energy?
Because of our extensive suite of customized services and support:
Oates Energy has years of experience in managing customized utility billing and submetering solutions for multifamily, condominium, and mobile home communities. You can be sure that our experts will recover your utility costs with effective utility billing and/or submetering solutions that serves you and your residents or tenants. Below are just a few of the key benefits of partnering with Oates Energy for Virginia utility billing and submetering.
Experienced Client Relations Managers:
Our experienced Client Relations Managers focus on the particular requirements of your property, and provide you with the benefit of working with a single point of contact. Your Client Relations Manager is responsible for all the services and support you receive from Oates Energy. Their goal is to make sure our services are consistently delivered to your specific requirements, and are available to assist you with answers to all of your questions and concerns.
A Fully Trained and Experienced Billing Customer Care Team for your Residents:
Billing and support can be extremely time consuming. From accurately billing your residents or tenants, to addressing the many questions and concerns that arise, it’s no secret that the responsibilities can be a challenge. Oates Energy is one of the few national utility billing services who provides clients with Full Service Billing Customer Care designed to support your residents with any questions or concerns they may have about their utility bills. Let us take the calls so you can focus on managing your property.
Customized Solutions for Your Utility Billing and Submetering Requirements:
When it comes to utility billing and support and/or submetering, each property has it’s own unique requirements. To effectively address these differences, we set out from the beginning to provide a detailed suite of Utility Billing Solutions and Utility Submetering Solutions that are custom tailored to the needs each of our clients. At Oates Energy, you determine how your utility billing and submetering services will be provided!
Converged Billing Services for All Utilities, Services and Fees
At Oates Energy, we don’t just bill for utilities. Many of our clients take advantage of our Converged Billing Solutions to bill all of their monthly charges and fees. In addition to billing for water, electric and gas utilities, we bill for services such as rent, cable tv, telephone service, Internet, garage fees and even pet fees. Let us help you with all of your billing and resident billing support requirements.
Submetering Management, New Submeters, and Meter Reading
As a key component of our utility billing and submetering, Oates Energy takes over the management of existing utility submetering, and when necessary, design and installs custom utility submetering solutions. And once your submetering is fully operational, we provide monthly meter readings used to accurately bill resident and tenant usage.
At Oates Energy, our relationships with our clients runs deep. Our goal is to properly take over and manage the responsibilities of billing and the billing support your residents require. Our entire business model is designed to do this as seamlessly and effectively as possible.
Contact us to learn how Oates Energy Billing and Submetering can help you improve cash flow, property value and streamline your management responsibilities. Call (800) 717-9811 or us the form to the right to schedule a free consultation today!
Utility Submetering Laws and Regulations in Virginia
*Energy submetering equipment, energy allocation equipment, water and sewer submetering equipment, or a ratio utility billing system may be used in a commercial or residential building, manufactured home park, or campground if clearly stated in the rental agreement or lease for the leased premises or dwelling unit. All energy submetering equipment and energy allocation equipment shall meet the requirements and standards established and enforced by the State Corporation Commission. If energy submetering equipment, water and sewer submetering equipment, or energy allocation equipment is used in any building, manufactured home park, or campground, the owner, manager, or operator of the building, manufactured home park, or campground shall bill the tenant for electricity, natural gas or water and sewer for the same billing period as the utility serving the building or campground, unless the rental agreement or lease expressly provides otherwise. The owner, manager, or operator of the building, manufactured home park, or campground may charge and collect from the tenant additional service charges, including, but not limited to, monthly billing fees, account set-up fees or account move-out fees, to cover the actual costs of administrative expenses and billing charged to the building, manufactured home park, or campground owner, manager, or operator by a third-party provider of such services, provided that such charges are agreed to by the building or campground owner and the tenant in the rental agreement or lease. The building or campground owner may require the tenant to pay a late charge of up to $5 if the tenant fails to make payment when due, which shall not be less than 15 days following the date of mailing or delivery of the bill sent pursuant to this section.
*Notwithstanding any law to the contrary, the Commission shall promulgate regulations and standards under which any owner, operator, or manager of an apartment house, office building, shopping center, or campground, which is not individually metered for electricity or gas for each dwelling unit, nonresidential rental unit, or campsite may install submetering equipment or energy allocation equipment for the purpose of fairly allocating (a) the cost of electrical or gas consumption for each dwelling unit, nonresidential rental unit, or campsite and (b) electrical or gas demand and customer charges made by the utility. In addition to other appropriate safeguards for the tenant, the regulations shall require (i) that an apartment house, office building, shopping center, or campground owner shall not impose on the tenant any charges, over and above the cost per kilowatt hour, cubic foot or therm, plus demand and customer charges, where applicable, which are charged by the utility company to the owner, including any sales, local utility, or other taxes, if any, except that additional service charges permitted by §55-226.2 may be collected to cover administrative costs and billing, and (ii) that the apartment house, office building, shopping center, or campground owner shall maintain adequate records regarding submetering and energy allocation equipment and shall make such records available for inspection by the Commission during reasonable business hours. The provisions of this section shall not restrict the right of the owner, operator or manager to recover in periodic lease payments the tenant’s fair share of electricity or gas costs attributable to owner-paid areas and costs incurred by the owner, operator or manager in establishing and maintaining the submetering or energy allocation equipment.
*Information courtesy of:
The National Conference of State Legislatures
WestlawNext, 2016.
