Maryland Utility Billing and Submetering by Oates Energy
Customized Solutions for Water, Electric and Gas Utilities
If your multifamily community, condo association, or mobile home park is considering or interested in improving your Maryland utility billing and submetering services, be sure to consider a completely customized solution, designed specifically for you and your needs and preferences. We have designed and currently manage solutions for thousands of residential and commercial properties all across the country to help them collect more of their utility costs and operate more efficiently. Learn more below about how our custom tailored solutions can help.
MMaryland Utility Billing and Submetering of All Types of Multifamily Communities and Commercial Properties
For Cities and Towns Throughout Maryland
The Benefits of Partnering with Our Utility Billing and Submetering Experts
These are some of the key reasons that make Oates Energy is one of the best options for Maryland Utility Billing and Utility Submetering.
Experienced Client Relations Managers; Your Dedicated Support Partner:
When you partner with Oates Energy for your Maryland utility billing and submetering needs, you’ll have the confidence of knowing that when you need help from us you’ll never have to guess who to call, and you’ll never have to explain what you need to or your problem with numerous people or departments. The only person you will ever need to contact at Oates Energy is your Dedicated Client Relations Manager.
Your dedicated CRM will get to know you by name and will be familiar with all of the services we provide for you. And when you need assistance, if they can not help you immediately or do not have a solution, they will take ownership of your needs and get back with you as soon as possible with an answer or solution.
A Full Service Billing Customer Care Team:
It may be uncommon in our industry, but we feel that our full service billing customer care team is a key support service that is of great help to our property managers. Our experienced representatives assists residents and tenants with all billing issues and questions and use your unique billing guidelines and policies to take all the calls so you can focus on the many other aspects of managing your property.
Customized Utility Billing and Utility Submetering Solutions:
Many Maryland utility billing and submetering providers expect property managers to select from pre-determined sets or bundles of billing services. This rarely leads to the property manager having the services they actually need and most often results in paying for services they really didn’t need. Our experience has lead us to creating effective billing solutions that can be tailored exactly to our client’s needs. You receive and pay only for the services and support you and your residents need, without paying for services you don’t want or need. We will also work with you to design and install, upgrade or repair your submetering system however you need us to, with a careful eye on your budget.
Converged Billing Services
Many of our Maryland utility billing and submetering customers have found our Converged Billing Solutions to be extremely beneficial and helpful them manage their properties. With Converged Billing, you benefit by us billing your residents and tenants for some or all of your monthly charges and fees, not just utilities. We can also bill for telephone service, Internet and even pet and garage fees. And our experienced billing support customer care team will help residents and tenants with billing questions and concerns about any of these services using your unique billing policies and guidelines.
Partnering with Oates Energy for your Maryland utility billing and submetering will free up an enormous amount of your time, provide you with consistent and accurate billing solutions, and help you recover more of your utility costs. Speak to us about how we can help your property with a customized utility billing and submetering solution. Call (800) 717-9811 or use the contact form to request a quote and schedule a free consultation today!
Utility Submetering Laws and Regulations in Maryland
*“Submetering” means the installation of equipment to determine the actual use of gas or electricity for each residential unit in an apartment house or commercial rental unit in an office building or shopping center. An apartment house, office building, or shopping center that contains a combination of dwelling units or commercial rental units is included under the requirements of this section.
With the approval of the Commission, a local housing authority established under Division II of the Housing and Community Development Article may sub-meter any combination of apartment houses, commercial rental units, dwelling units, office buildings, and shopping centers. The Commission shall adopt regulations to establish standards to allocate fairly the cost of each unit’s gas or electrical consumption.
An owner, operator, or manager of an apartment house, office building, or shopping center who installs submetering equipment under this section to provide bulk metered service may not impose on a unit in the facility any utility cost except the charges that the Commission authorizes and that the gas company or electric company actually imposes on the owner, operator, or manager. The charges imposed shall be allocated among the units in proportion to the actual usage of cubic feet or kilowatt hours by the unit. The owner, operator, or manager of an apartment house, office building, or shopping center may collect an additional service charge not exceeding $1 per unit per month to cover administrative costs and billing.
If the owner, operator, or manager of an apartment house, office building, or shopping center installs sub-meters during the term of a lease or agreement that includes the cost of gas or electricity consumed for the unit, the owner, operator, or manager shall determine the amount of gas or electric costs saved by that unit; and pass that amount on to the unit’s occupant as a payment or reduction in rent.
The owner, operator, or manager of an apartment house, office building, or shopping center may not be considered a public service company; and may use metering equipment only to allocate fairly the costs of gas or electric service among the occupants of the apartment house, office building, or shopping center (Md. Public Utilities Code §7-303).
*The Commission may authorize the use of a master meter in a residential multiple occupancy building for heating, ventilation, and air conditioning services without requiring individual metering or submetering for heating, ventilation, and air conditioning services if: the utility bill for heating, ventilation, and air conditioning services for each individually leased or owned occupancy unit is included in the rent for that unit.
the Commission is satisfied that the use of the master meter for heating, ventilation, and air conditioning services will result in a net savings of energy over the energy savings that would result from individual metering or submetering for heating, ventilation, and air conditioning services; and each individually leased or owned occupancy unit has individual metered service for other energy services and directly receives the utility bill for the other energy services (Md. Public Utilities Code Ann. §7-304.1).
*Information courtesy of:
The National Conference of State Legislatures
WestlawNext, 2016.
