Whether you’re transitioning from another billing provider or implementing utility billing for the first time, getting started with Oates Energy is a streamlined, guided experience. As a leader in multifamily utility billing and submetering, we have successfully helped hundreds of multifamily communities across the country make a smooth and efficient switch to our services. We understand the challenges that can arise during a transition, which is why we’ve developed a refined process that eliminates confusion, minimizes disruption, and ensures both management and residents experience a seamless onboarding.

For multifamily communities with utility submetering systems in place:

In these cases where the community has an existing submetering system, we will have performed a comprehensive site survey and inspection of the utility infrastructure where our experienced technicians will have evaluated the condition and accuracy of the existing meters, identify any known issues or hidden inefficiencies, and recommend appropriate upgrades or repairs. If you approved our recommendations, our team will carry out the necessary installations and adjustments to ensure your submetering system functions reliably and meets your billing goals.

For multifamily communities that do not have a utility submetering system:

For multifamily communities without a submetering system in place, our process is equally thorough. During the site survey, we will have assessed your utility delivery infrastructure to determine the most effective submetering strategy for your property. We consider optimal meter locations, ease of access, utility entry points, and long-term maintainability. Based on these findings, we will have prepared a detailed retrofitting plan. If you approved, our installation teams and project managers will install your new utility submetering system . If installing submeters isn’t the right fit for your property, we can implement a RUBS (Ratio Utility Billing System) model based on factors you define.

Implementation of Utility Billing:

Throughout the installation or repair process, our team works in parallel to implement and customize our utility billing solution. Our administrative staff will coordinate with your property management team to securely integrate your resident data and billing records with Oates Energy’s online utility billing management platform. We’ll also assist with resident billing customer care during the transition. Additionally, you and your staff will receive platform training.

With Oates Energy as your multifamily utility billing and submetering partner, you gain more than technology, you gain a comprehensive, turnkey solution backed by industry expertise, personalized support, and a commitment to making your transition successful from day one.

Dedicated Management Support

When you first come onboard with Oates Energy, we focus on ensuring a smooth and confident start by helping you and your management team become fully acquainted with our advanced online utility billing management platform. As part of our comprehensive multifamily utility billing and submetering services, we provide hands-on training for you and your staff, covering essential functions such as adding and managing new, current, and departing residents, posting payments, generating detailed reports, and utilizing the many features of what is widely regarded as one of the industry’s leading utility billing software platforms.

Our goal is to empower your team with the tools and knowledge they need to operate efficiently and effectively from the very beginning. This training ensures that you have full control and transparency over your community’s utility billing processes, while also saving valuable time for your staff.

Once your multifamily community is fully transitioned to Oates Energy, you’ll be supported by a dedicated Client Relations Manager who serves as your single point of contact for all service-related needs. Whether you have questions about the billing platform, need to update billing policies, or require support with a resident concern, your Client Relations Manager will be familiar with your property and available to provide prompt, personalized assistance. You’ll never need to navigate through multiple people or departments, your dedicated Client Relations Manager is here to simplify every aspect of your Oates Energy multifamily utility billing and submetering experience.

By combining powerful technology with dedicated, relationship-driven support, Oates Energy delivers a seamless, end-to-end multifamily utility billing and submetering solution designed to make utility management easier, more accurate, and more efficient for both property managers and residents.

Resident Billing Support

At Oates Energy, we understand how critical it is to ensure a seamless and stress-free transition when switching to a new utility billing services provider. That’s why our approach to multifamily utility billing and submetering is built on a foundation of proactive support and proven processes that simplify the changeover for both property managers and residents. From the very beginning, we work closely with your management team to coordinate every aspect of the transition, including system setup, resident data integration.

Even before billing begins, our experienced, U.S. based resident customer care center is ready to assist. Our support team is trained to handle resident inquiries with professionalism and accuracy, using our unique billing policies and guidelines. This early involvement helps build trust with residents, ensures a smooth start, and minimizes confusion during the initial billing cycles.

As your long-term multifamily utility billing and submetering partner, our commitment to service continues well beyond the transition phase. Our team remains available to field ongoing resident questions, clarify billing questions, and resolve billing concerns promptly. With Oates Energy, you’ll gain a trusted partner dedicated to supporting you and your community every step of the way.