Arizona Utility Billing and Submetering by Oates Energy
Customized Water, Electric and Gas Utility Billing and Submetering for Multifamily Communities, Condominiums and Commercial Properties.
Customized Arizona Utility Billing and Submetering Solutions for all types of Multifamily and Multi-Unit Properties
Partnering with Communities and Properties throughout Arizona
Why We’re One of The Nation’s Fastest Growing Utility Billing and Submetering Companies
Dedicated Client Relations Managers:
As a client of Oates Energy, you’ll enjoy the convenience and efficiency of having a single point of contact for anything you need, pertaining to our billing and submetering services. Each of our clients have their own Dedicated Client Relations Manager who is familiar with their needs and fully capable of assisting with all levels of support. And if they do not have the information to help you immediately, they will get you the answers and solutions you need so you can get back to managing your property. You will never be referred to another department or person,
U.S. Based Billing Customer Care:
Most property managers who help their residents with billing matters agree that it is no small task. Answering billing or utility questions, helping set up online services or collecting payments are just a few of the tasks that can eat up hours of your days. Oates Energy is one of the few national utility billing companies that actually provides Full Service Billing Support for all of your residents. When you partner with Oates Energy, our experienced and professional customer care team will help your residents and tenants with all of their billing questions and concerns, freeing up your time for other matters.
Truly Customized Utility Billing and Utility Submetering:
In today’s business world, the word “Customized” can mean many things. To us, it means delivering timely and accurate billing solutions exactly the way you want them to be provided. We’ve designed our billing and submetering services to be completely flexible because we understand that every property manager has their needs and their own way of doing things. You shouldn’t have to choose the billing solution that is closest to what your really want and need or adjust the billing process that you and your residents are accustomed to. Oates Energy understands the importance of billing and submetering services custom tailored to your exact requirements.
Converged Billing Services:
Converged Billing is our solution to end your monthly billing responsibilities all together. With Converged Billing, Oates Energy can bill for all of your monthly charges and fees. In addition to billing for water, electric and gas utilities, we can also bill your residents and tenants for services such as rent, cable TV, telephone service, Internet, garage fees and even pet fees. Take advantage of Oates Energy Converged Billing for timely and accurate billing of all your monthly charges and fees.
Full Service Utility Submetering Installation, Management, and Meter Reading:
Submetering is key to billing residents and tenants for utilities based on actual usage. As a utility billing solutions provider, many of our clients count on us to manage their existing utility submetering systems, repair or upgrade failing systems and even design and install new utility submetering systems. If you would like some assistance with your submetering system, we would be pleased to help. We can even help with monthly meter reading services.
Contact us to learn how Oates Energy Billing and Submetering can help you recover more of your property’s utility costs, reduce operational costs and increase your property’s value. Call (800) 717-9811 or use our contact form to learn more about the benefits of partnering with Oates Energy.
Utility Submetering Laws and Regulations in Arizona
*The Arizona Corporation Commission’s Rules on Water requires all water delivered by a regulated water utility to be billed on the basis of metered volume sales. Arizona’s regulations allow the utility to provide a fixed charge schedule for temporary service where water use can be readily estimated; public and private fire protection; water used for street sprinkling and sewer flushing under certain circumstances; and other fixed charge schedules approved by the commission (Ariz. Admin. Code, title 14, art. 4 §R14-2-408).
*A landlord may charge separately for gas, water, wastewater, solid waste removal or electricity by installing a submetering system or by allocating the charges separately through a ratio utility billing system. If a landlord charges separately for a utility, the landlord may recover the charges imposed on the landlord by the utility provider plus an administrative fee for the landlord for actual administrative costs only. The landlord shall not impose any additional charges. The rental agreement shall contain a disclosure that lists the utility services that are charged separately and shall specify the amount of any administrative fee that is associated with submetering or the use of a ratio utility billing system (Ariz. Rev. Stat. Ann. §33-1314.01).
*The landlord may charge an administrative fee for the landlord’s actual administrative costs. Any monthly administrative fee shall not exceed the greater of the landlord’s actual administrative costs or 10 percent of the monthly charges by the utility provider in the aggregate to the landlord. The landlord shall not impose any other additional charges. If the landlord arranges for utility billings to be handled by a third party, the utility billings shall instead include the actual and reasonable cost charged by the third party for the service. Those third party charges shall not exceed ten per cent of the monthly charges by the utility provider for that utility in the aggregate to the landlord. For the purposes of this paragraph, “administrative costs” includes the direct actual costs to the landlord of billing for utilities, including the cost of staff time to calculate and mail the bills, postage and stationery (Ariz. Rev. Stat. Ann. §33-2107).
*Information courtesy of:
The National Conference of State Legislatures
WestlawNext, 2016.
