We have perfected the process of smoothly transitioning mobile home communities from outdated utility billing methods, whether that means moving away from bundled rent-and-utility billing, RUBS billing, or another provider. Our extensive experience in mobile home park utility billing and submetering has helped hundreds of park property managers and owners streamline operations, increase cost recovery, and deliver a more transparent utility billing experience for residents.

Our project managers, field technicians, and dedicated Client Relations Managers work closely with each park to ensure a coordinated, seamless transition to Oates Energy. We handle every aspect of the changeover so your residents experience minimal disruption and your team gains access to industry-leading tools and support.

Submetering Installation and Upgrades

Mobile home submetering for water, electric, and gas is typically installed at the point where the utility service connects to each home. Whether your community already has submeters or is starting from scratch, we have solution for any scenario.

For mobile home communities with utility submetering in place:

If your park already has a submetering system in place, our team will assess the condition of the meters and infrastructure during our initial site survey. In many cases, we recommend replacing older or faulty meters with modern remote-read meters to improve accuracy and efficiency. All recommendations will be included in our formal proposal, along with a plan that aligns with your budget and operational goals. Our goal is to ensure your utility system is reliable, compliant, and ready to support accurate monthly billing.

For mobile home communities without utility submetering in place:

If your mobile home park does not yet have a utility submetering system, Oates Energy can provide a turnkey submetering solution, from equipment procurement to professional installation and final testing. Our field technicians install and calibrate water, electric, and gas submeters with minimal disruption to residents. Prefer not to submeter? No problem. We can also help you implement a customized RUBS (Ratio Utility Billing System) formula based on occupancy, square footage, number of bathrooms, or other variables of your choosing.

Water, Electric and Gas Utility Billing:

Once your new or upgraded submetering system is in place, or your RUBS model is finalized, our administrative team will work with you to integrate your current billing or property management software with our secure, cloud-based utility billing platform. This industry-leading system allows you to manage billing, track utility usage, post payments, and generate detailed reports, all in real time.

Your dedicated Client Relations Manager will also provide hands-on training for you and your management staff, ensuring your team is confident and capable in using our system. Additionally, our resident billing customer care team is available to handle all utility-related inquiries using your park’s specific billing guidelines allowing you to focus on managing your community, not fielding billing calls.

Let Oates Energy design and implement a mobile home park utility billing and submetering solution tailored to your unique needs and start recovering more of your utility costs while improving operational efficiency.

Dedicated Support for Property Managers

We believe a successful mobile home park utility billing and submetering solution involves more than just installing or repairing meters. It requires empowering your team with the tools and knowledge they need to manage the system with confidence.

While our field technicians handle the installation or upgrade of your water, electric, or gas submetering infrastructure, our team will simultaneously work with you and your team to get everyone fully onboarded with our advanced online utility billing management platform. This industry-leading platform allows managers to easily manage resident accounts, process payments, track utility usage, generate detailed reports, and perform many other vital billing functions from any device, at any time.

Once your park has fully transitioned to Oates Energy, you will be assigned a dedicated Client Relations Manager, a single, knowledgeable point of contact who understands your community, your systems, and your unique billing structure. From troubleshooting and policy updates to day-to-day billing questions, your Client Relations Manager is your direct link to fast, personalized support.

With Oates Energy, you are never alone. We’re here to ensure that your mobile home park utility billing and submetering system runs smoothly and continues to deliver value long after the initial setup is complete.

U.S. Based Billing Customer Care

We understand that a smooth and professional transition to a new utility billing provider is essential, not just for you and your staff, but for the satisfaction and trust of your residents. That’s why we’ve refined a proven transition process specifically for mobile home park utility billing and submetering that ensures minimal disruption and maximum clarity from day one.

We work closely with your management and maintenance teams to coordinate every phase of the transition, including the integration billing and management systems with ours, and any required submetering installation or repairs. Our experienced field technicians and project managers oversee the technical details, while our administrative staff ensures your billing platform is set up accurately and configured to your specific preferences and billing policies.

But our support doesn’t stop there…

Even before billing begins, our U.S. based resident customer care is ready to serve your residents. We assist residents with questions, and resolve any concerns during the transition period. Once billing is live, our support team continues to field all resident inquiries, handling everything from usage questions and bill interpretation to payment assistance which is of course based on the billing policies and guidelines you define.

By taking on the full scope of resident billing support, we allow your team to focus on the broader responsibilities of managing your mobile home community. With Oates Energy as your trusted partner in mobile home park utility billing and submetering, you gain a complete solution that delivers not only cost recovery and efficiency, but also professionalism and resident confidence.