Texas Utility Billing and Submetering
Customized Utility Billing and Submetering Solutions for Multifamily Communities and Commercial Properties
Texas Utility Billing and Utility Submetering for all types of Multifamily Communities and Commercial Properties
Serving Multifamily Communities and Commercial Properties Throughout Texas
Why Property Managers Choose Oates Energy Over Other Texas Utility Billing and Submetering Companies
Your Client Relations Manager
At Oates Energy, we pride ourselves on offering exceptional service through a dedicated team of experts across multiple departments, all designed to ensure that our clients receive the best possible utility billing and submetering solutions. However, we understand that personalized support is key to your experience. That’s why every client is assigned a Dedicated Client Relations Manager, your single point of contact for anything you may need.
With your client relations manager, you can rest assured that you’ll have direct access to expert help, simplifying the process and saving you time. No need to speak with multiple people or departments to get the answers or support you need. We’re committed to making your experience as seamless and efficient as possible.
Our Experienced, U.S. Based Billing Customer Support:
One of the standout services Oates Energy offers is our full-service billing customer care team. Unlike many other Texas utility billing and submetering companies, we provide dedicated support for resident and tenant inquiries, ensuring that all questions and issues are handled swiftly and efficiently.
Our experienced customer care representatives are trained to assist your residents based on your specific billing policies and guidelines, ensuring that the support they receive is both accurate and consistent. This valuable service helps alleviate the burden of continuous billing-related questions, freeing up your time and allowing you to focus on managing your property. With Oates Energy handling these concerns, you can expect fewer interruptions and more time to focus on other important aspects of your business.
Customized Texas Utility Billing and Submetering:
When you think about most recurring services we pay for, they are typically provided in a standardized way to all customers, with different departments handling everything from technical support to account updates and service changes. This business model is often designed to maximize efficiency and profitability for the service provider. However, it can often compromise the quality of service and support for the customer.
At Oates Energy, we reject this one-size-fits-all approach. Instead, we believe in providing highly personalized Texas utility billing and submetering solutions tailored to the specific needs of each client. Every billing solution we create is customized based on the unique requirements and preferences of the property manager, and each submetering system we design and install is tailored to your goals and your community or property.
We understand that our clients have different billing policies and preferences, and our resident billing support representatives are trained to handle inquiries in a way that aligns with those policies. We are dedicated to delivering services the way you need them to be delivered, not the other way around. We’ve never and will never expect our customers to adjust to us.
Comprehensive Texas Utility Billing and Submetering with Converged Billing Solutions
Oates Energy’s Converged Billing Solutions offer a significant advantage for our clients. In addition to providing timely and accurate utility billing services, many of our clients take advantage of a billing solution that covers all resident and tenant charges in one easy to read invoice. We help property managers bill for cable TV, telephone, internet, and even pet and garage fees, not just electricity, water and sewer, gas.
And our experienced billing customer care team is always available to assist your residents with any questions or concerns regarding their charges. Whether it’s utilities or other charges and fees, our team handles inquiries based on your specific policies and guidelines, ensuring consistency and clarity. With Oates Energy, you get a streamlined billing process, saving you time and providing a unified experience for your residents.
Full Service Utility Submetering Solutions
With decades of expertise, Oates Energy’s submetering team is equipped to help you implement a customized submetering solution or upgrade and maintain your existing submetering systems. Submetering plays a crucial role in maximizing the recovery of your utility costs, and that’s why we’ve established a strong presence in the Texas utility billing and submetering industry.
Whether you’re exploring submetering for the first time or considering a change to your current utility billing and submetering approach, we’re here to provide a tailored solution that fits your specific needs. Contact us today to schedule a free consultation and discover how Oates Energy can enhance your utility billing and submetering. Call (800) 717-9811 or use our contact form and we will get back with you as soon as possible!
Utility Submetering Laws and Regulations in Texas
A political subdivision may not authorize the construction or occupancy of a new apartment house, including the conversion of property to a condominium, unless the construction plan provides for the measurement of the quantity of electricity consumed by the occupants of each dwelling unit of the apartment house, either by individual metering by the utility company or by submetering by the owner.
This section does not prohibit a political subdivision from issuing a permit to a nonprofit organization for construction of a new apartment house for occupancy by low-income elderly tenants if the nonprofit organization establishes, by submitting engineering and cost data and a sworn statement, that all cost savings will be passed on to the low-income elderly tenants (Tex. Utilities Code Ann. §184.012).
The Texas Water Code requires each unit in a building with five or more residential units built after Jan. 1, 2003 to have either an individual water utility meter or sub-meter. If feasible, it requires water companies to install individual meters in such buildings at the building owner’s request. The water company can charge reasonable costs for installing the meters. If the water company determines that installing these meters is not feasible, the law requires the property owner to install a plumbing system compatible with sub-meters.
For submetering multi-unit property owners, the state’s water code limits submetering charges on tenants to the cost per gallon and applicable taxes and surcharges charged by the water company; a late fee up to five percent of the late bill; and a service charge of up to nine percent of the costs related to submetering allocated to each sub-metered unit. The code also requires the property owners to maintain adequate records and make them available to tenants and sub-meters to meet certain standards for accuracy, testing, and record keeping (Texas Water Code §13.501 through 13.506).
*Information courtesy of:
The National Conference of State Legislatures
WestlawNext, 2016.
