Resident Utility Billing Customer Care

We Take All The Calls so You Can Focus On Managing Your Property!

The average multifamily community in the U.S. consists of around 250 units, often housing 400 to 500 adults who will, at some point, need assistance with their utility bills. For communities that also include charges for services such as cable, internet, trash, or pest control, the volume of resident inquiries can grow even further. From questions about monthly utility charges to updates in account information, or the activation or cancellation of optional services, these routine concerns can quickly overwhelm property managers and staff, often requiring additional personnel just to keep up.

At Oates Energy, we recognized this operational burden early on and responded with a solution few providers in our industry offer: dedicated utility billing customer care for residents. We are proud to be one of the few national utility billing and submetering companies that provides toll-free, U.S. based utility billing customer care tailored specifically to the residents of the communities we serve. Our goal is to remove the support burden from your management team so you can focus on running your property, not fielding billing calls.

What sets our utility billing customer care apart is the level of customization we offer. Our resident support team is trained to follow your community’s specific billing policies, rules, and procedures, ensuring that your guidelines are upheld consistently and professionally. When your residents call us, they’re not just speaking with a generic representative, they’re getting help from someone who understands your billing structure and can offer accurate, policy-compliant assistance.

Whether your residents have questions about usage, need to update personal details, or want to modify services tied to their utility bill, our customer care team is ready to help. This not only enhances the resident experience but significantly reduces the number of inquiries that reach your on-site staff.

With Oates Energy, your community benefits from responsive, reliable utility billing customer care that is designed to support your residents while simplifying your team’s workload. It’s one more way we deliver value and set the standard in utility billing and submetering services.

Once your customized water, electric, or gas submetering system, or ratio utility billing (RUBS) solution is installed and fully implemented, Oates Energy takes full responsibility for managing timely resident billing and providing complete utility billing customer care. We don’t simply act as a third-party vendor, we operate as a true extension of your property management team, with the goal of becoming the first and only contact your residents need when questions or concerns arise regarding their utility bills.

Our dedicated, U.S. based customer care team is staffed with experienced representatives trained to provide prompt, knowledgeable, and courteous support to your residents. Whether it’s explaining a monthly utility charge, helping with account updates, or resolving disputes, our representatives are well-equipped to assist quickly and efficiently. Every interaction is handled with your property’s unique billing policies and preferences in mind, ensuring consistency and professionalism that reflects your standards.

Through our advanced Online Utility Management Portal, our customer care team, along with your property management staff has access to detailed billing histories, payment records, usage data, and other relevant account information. This transparency enables us to respond to inquiries with accuracy and resolve issues on the first call whenever possible.

During the transition to Oates Energy, we provide full support for resident questions related to changes in billing, credits from previous providers, meter installations, repairs, and more. We ensure a seamless onboarding process, fielding every call and inquiry so your team can stay focused on property operations without the added burden of utility billing support.

At Oates Energy, our mission is to deliver exceptional utility billing customer care that meets the expectations of both residents and property managers. From day one, we are committed to enhancing the resident experience while reducing the workload on your staff through responsive, reliable, and policy-driven support.

Select “Billing” or “Submetering” under a Utility to Learn More about Our Customizable Solutions

Electric

Billing | Submetering

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If you manage or own any type of multifamily or condominium community or building, mobile home park or commercial property and would like to recover more of your utility costs, we can certainly help!

(800) 717-9811

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